She took the lead | Brown one shoulder blazer dress

We offer reliable shipping for all our clothing items. Orders are processed within 2-3 business days and shipped via standard delivery, which typically takes 3-5 business days.

Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner.

At Chapter 27, every piece is thoughtfully designed and carefully quality-checked before it reaches you. As a small independent label, we currently do not offer refunds on any orders.

Size Exchange

We understand that finding the perfect fit online isn't always easy. If you've ordered the wrong size, we're happy to help.

You can request a one-time size exchange under the following conditions:

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  The exchange request must be raised within 48 hours of delivery.
  
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  The garment must be unworn, unwashed, unused, with all original tags and packaging intact.
  
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  The requested size must be available in stock.
  
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  Customers are responsible for the shipping charges involved in the exchange unless the wrong size was sent by us.
  

Please Note

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  Refunds are not available under any circumstances.
  
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  We do not accept exchanges for reasons such as change of mind, colour preference, or style preference.
  
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  Products purchased during sales, promotional offers, or with discount codes are not eligible for exchange.
  
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  Garments showing signs of wear, perfume, makeup stains, alterations, or damage will not qualify for exchange.
  

Damaged or Incorrect Product

In the rare event that you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos and an unboxing video. We'll review the issue and arrange a replacement if the claim is found to be genuine.

Need help?

Our team is always happy to assist you. Reach out to us at chapter27info@gmail.com or via our official Instagram.